Refund/Exchange Policy We offer a 30 day money back guarantee on almost every product we offer. Please call customer service at 888.883.6557, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Return merchandise with RMA number to: The Nursery Window 765E Woodlake Road Kohler, WI 53044 ---------------------------------------------------------------------------------------- Order Cancellation Policy Please submit any cancellation via e-mail to marge@nurserywindow.com, or call on our business phone at 888.883.6557. E-mail cancellations must contain the following: First name, last name, item ordered name, and e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via e-mail or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping. ------------------------------------------------------------------------------------------ Warranty Policy Shipping Costs Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment. Warranty Procedure We suggest you contact marge@nurserywindow.com to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. All products carry an implied, industry-standard 90-Day warranty against defects due to manufacturing. Warranty does not include any use of the product that does not fall into the designed use of the product. ------------------------------------------------------------------------------------------- Out of Stock Policy ? The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks. ? Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via e-mail and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current e-mail address and phone number. ? Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Pre orders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a ?notify list? and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery. ? Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.